Welcome to Nail Pavilion, a luxurious nail salon in Mission Hills, CA 91345 where relaxation, beauty, and artistry come together. Step into our elegant, tranquil space and let our professional team pamper you with an exceptional experience that combines expert nail services and rejuvenating spa treatments. 

To provide a smooth and enjoyable experience, we have established clear policies, terms, and disclaimers to ensure transparency, protect your privacy, and define our shared responsibilities. By using our services and checking in with your phone number, you agree to these terms, which help maintain trust, safety, and satisfaction within our salon community. 

We encourage you to review this information carefully before receiving services. Your privacy, safety, and satisfaction are always our top priorities. 

• 1. Service Details

  Nail Pavilion offers a full range of beauty and wellness services designed to meet your individual needs. Our nail salon proudly provides expert care in a comfortable, welcoming environment, including: 

  • Manicures & Pedicures: From classic nail care to relaxing spa experiences that leave your hands and feet refreshed and rejuvenated. 
  • Nail Enhancements: High-quality nail enhancement services to add strength, durability, and style. 
  • Custom Nail Art: Personalized designs ranging from simple, elegant details to bold, creative artwork. 
  • Spa Packages: Luxurious spa treatments created to promote relaxation and self-care. 
  • Waxing Services: Facial and body waxing for smooth, long-lasting results. 
  • Eyelash Extensions & Eyebrow Services: Enhance your natural beauty with expertly applied lashes and well-defined brows. 
  • Facials: Refreshing facial treatments designed to nourish and revitalize your skin. 
  1. Client Preparation & Requirements

  To ensure the best possible experience and optimal results, we kindly ask that you observe the following: 

  • Arrival: Please arrive at least 10 minutes early to allow time for consultation and preparation. 
  • Health Disclosure: Inform our staff of any medical conditions, allergies, or sensitivities prior to receiving services. 
  • Nail Condition: Please arrive with nails free of polish or enhancements, unless you have booked a removal service. 
  1. Aftercare Advice

  Our technicians will share personalized aftercare guidance, including nail care tips and recommended at-home products, to help preserve your results and prolong the life of your services. 

Account Creation

When you check in, we use your phone number to create a secure client profile. This helps us keep track of your appointments, services, and purchases so we can better personalize your experience. You may also receive occasional salon updates or promotions (no more than four messages per month). 

1. Information We Collect

We may collect basic details such as your name, contact information, service preferences, and transaction history. This information is used only to manage appointments, tailor services, and share relevant salon information. 

1. Data Protection & Privacy

Your information is protected using secure systems and encryption. Access to client data is limited to authorized staff who are trained to follow privacy and confidentiality standards. We comply with all applicable privacy laws. 

1. Your Rights

You have the right to: 

• Request access to your personal information 

• Update or correct your details 

• Option out of promotional messages at any time 

Your trust matters to us, and we are committed to keeping your information safe and secure. 

To help us provide the best possible experience, we kindly ask our guests to: 

• Arrive on time for scheduled appointments 

• Follow all salon policies and safety guidelines 

• Inform our team of any relevant health conditions before services begin 

• Share your preferences, expectations, or concerns during your service so we can better serve you 

Your cooperation allows us to ensure a smooth, safe, and enjoyable visit for everyone. 

1. Right to Refuse Service

For the health, safety, and comfort of all guests, we reserve the right to refuse service in the following situations: 

• Contagious conditions, open wounds, or health concerns that may pose a risk 

• Inappropriate or disruptive behavior 

• Clients with diabetes must notify our technicians prior to service (cutting services are not permitted) 

• Ingrown nail cutting is not performed without a signed consent form 

• Spa chairs have a maximum weight limit of 250 lbs. 

• Children under 10 years old who are not receiving services must be always supervised 

1. 7-Day Service Guarantee

Regular polish services are not covered under our guarantee 

Gel-related concerns may be corrected within 7 days of your service 

• Same color only 

• Up to two complimentary fixes 

Any issues must be reported within 24 hours of your visit 

Leaving the salon indicates acceptance of the completed service 

1. Refunds & Exchanges

All services are final and non-refundable 

No refunds are issued for change of mind 

Gift cards are non-refundable 

1. Appointments & Walk-Ins

Appointments are held for up to 15 minutes past the scheduled time 

Groups of 3 or more require a non-refundable deposit 

Repeated no-shows may result in booking limitations 

1. Loyalty Rewards Program

Earn rewards every visit: 

• 1 point for every $1 spent 

• 2 points for every $1 spent with Cash 

Reward Redemptions: $1 OFF for every 100 points 

1. Pricing & Custom Services

Service prices may vary based on nail length, design complexity, or customization. 

Please confirm pricing with your technician before your service begins. 

1. Personal Belongings

Guests are responsible for their personal items. 

We are not liable for lost, damaged, or misplaced belongings. 

1. Promotions & Discounts

Promotions are non-transferable and non-refundable 

Only one promotion per transaction may be applied 

All offers are subject to change without prior notice 

We kindly request at least 24 hours’ notice for appointment cancellations. 

Late cancellations (within 3 hours) or no-shows will require a deposit for future bookings. 

Guests arriving more than 15 minutes late may need to reschedule to ensure quality service for all clients. 

We kindly ask that any concerns be brought to our attention before leaving the salon so we can address them promptly. 

Corrections will be offered in accordance with our service policy. 

In certain cases, store credit may be issued after review and approval by management. 

We accept Cash, Visa, Mastercard, Apple Pay, Google Pay, and Zelle.
(Discover and American Express are not accepted.) 

All services are final and non-refundable once completed. 

Retail products may be returned or exchanged within 7 days of purchase, provided they are unopened and unused. 

By engaging with our services or using our online platforms, you consent to receive electronic communications, records, and signatures from Nail Pavilion. This includes agreements, notices, disclosures, and other communications delivered electronically. 

Nail Pavilion SMS Messaging Program 

1. Consent to Receive Messages

By providing your mobile phone number and opting in, you consent to receive recurring automated promotional and transactional SMS messages from Nail Pavilion. These messages may include appointment confirmations, reminders, promotions, special offers, and important service-related updates. Message frequency may vary. 

2. Opt-Out Instructions

You may cancel the SMS service at any time by texting STOP to the shortcode. After sending STOP, you will receive a confirmation message acknowledging your unsubscribe request. Once confirmed, you will no longer receive SMS messages from us. To re-enroll, you may sign up again through the original opt-in method. 

3. Help & Support

If you experience issues with the messaging program, text HELP for assistance or contact us directly at (714) 686-7437. 

4. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. 

5. Message & Data Rates

Standard message and data rates may apply to messages sent to you from us and from you to us. Message frequency varies. For details regarding your mobile plan, please contact your wireless service provider. 

6. Privacy

For information on how we collect, use, and protect your personal data, please review our Privacy Policy. 

By using our services or digital platforms, you agree to receive communications, records, and signatures electronically. 

To the maximum extent allowed by law, our responsibility is limited to the cost of the services provided. 

Our policies may be updated from time to time to better serve our guests. 

Continued use of our services indicates acceptance of any updates or changes. 

By choosing our services, clients acknowledge and accept our salon policies.